Greenville Yard Pros Grows Conversions by 30% with Service Spark
Too many leads, not enough time to qualify them. Here's how a local landscaping business automatically turned more website visitors into qualified leads.
About Greenville Yard Pros
Greenville Yard Pros is a local lawn care and landscaping company serving the Greenville, SC area. They focus on delivering exceptional service quality, building strong customer relationships, and maintaining a reputation for reliability and attention to detail in every project.
As one of the early alpha users of Service Spark, they helped shape the platform's core features and provided invaluable feedback during the product development phase.
The Challenge
Too Many Leads, Not Enough Time to Qualify Them
As Greenville Yard Pros grew their reputation and customer base, they faced a new challenge — too many inbound inquiries without an efficient way to qualify and schedule them.
Handling lead qualification manually was costing time, slowing follow-ups, and creating inconsistent experiences for potential customers. They wanted a solution that could automatically capture, qualify, and book leads without losing the personal touch.
The Solution
The Service Spark Solution
During the alpha phase, Service Spark deployed its AI-powered lead qualification assistant directly on Greenville Yard Pros' website, seamlessly integrating with their existing customer experience and service workflow.
The chat widget automatically engaged visitors, gathered key details, synced estimate requests with the team's calendar, and summarized each lead for quick follow-up.
As the product evolved, the team provided feedback that helped shape Service Spark's scheduling, lead scoring, and analytics tools.
"The alpha phase meant the product actually changed to fit our workflow — not the other way around."
— Elizeth Sánchez, Operations, Greenville Yard Pros
Results That Speak for Themselves
Metrics measured across the 6-week alpha testing period.
Visual Results
Before & After Service Spark
The implementation of Service Spark transformed how Greenville Yard Pros handled incoming leads. The visual dashboard provided clear insights into conversion rates, lead quality, and booking efficiency.
Real-time analytics helped the team understand which marketing channels were driving the most qualified leads, enabling better resource allocation and marketing strategy refinement.
Key Takeaways
"We felt like we were training a new team member that understood our business, values, and voice, instead of leaning on an AI tool that we didn't know if we could trust."
— Greenville Yard Pros Team
- AI qualification increased conversion and reduced manual screening time, allowing the team to focus on delivering exceptional service.
- Onboarding was lightweight and required no major website overhaul. The chat widget integrated seamlessly with their existing site.
- Greenville Yard Pros' feedback shaped the roadmap for other home service clients, demonstrating the value of close collaboration during product development.